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SERVICES

Which area(s) of my experience and expertise can I leverage to help you?

GENERAL TRAINING & PERFORMANCE IMPROVEMENT SKILLS

  • Understanding of how to strategically and tactically apply current adult learning theories, change management techniques, and performance improvement models to help you reach your goals

  • Extensive experience with needs analysis, implementation, and evaluation of robust, complex performance improvement projects

  • Oral, written, and visual communication skills

  • Confident and experienced with interdepartmental and Subject Matter Expert (SME) collaboration

  • Strong critical-thinking and analytical skills

  • Powerhouse of project management and organizational skills

  • Good eye for graphic design/aesthetics

  • Content delivery transformation: infographic design, micromodule creation, scenario scripting, etc.

DEVELOPMENT TOOLS

  • Microsoft Office Suite (PowerPoint, Word, Excel, OneNote)

  • Google Suite (Docs, Slides, Sheets, Forms, Drive, Classroom etc.)

  • Mac Programs (Pages, Keynote, Numbers)

  • Adobe Creative Cloud (Photoshop, InDesign, Acrobat, etc.)

  • Project management tools (Jira, Miro, Mural)

Creative Work

CLASSROOM TRAINING EXPERIENCES

Design. Facilitation. Support.

  • Needs and learner analysis

  • Training package development:

    • Presentation​ Deck

    • Facilitator Guide

    • Participant Guide

    • Job Aids, Resources

    • Custom, branded templates

  • Group activity design​

  • Classroom/group instruction

  • Facilitation support

  • Evaluation planning and support

KEY DEVELOPMENT TOOLS:

  • Microsoft PowerPoint, Word

  • Google Slides, Docs

  • Mac Keynote, Pages

  • Adobe Photoshop, InDesign, Acrobat

Lecture

WEBINARS/VILT

Design. Production. Facilitation.

  • Re-design instructor-led training activities to maintain engagement in a virtual environment or design new experiences from scratch

  • Training package development:

    • Presentation​ Deck

    • Facilitator Guide

    • Participant Guide

    • Custom, branded templates

  • Facilitate virtual online courses​

  • Produce virtual online courses

VIRTUAL FACILITATION TOOLS:

  • Zoom

  • Google Meet

Virtual Team Meeting

CUSTOM ELEARNING DESIGN
AND DEVELOPMENT

Custom. Engaging. Polished.

  • Storyboard design

  • Script writing

  • Custom course development

  • Language translation file implementation and publication - German, French, Spanish, Chinese, Ilocano

  • Accessibility design and development - WCAG, Section 508

  • Audio recording and editing

  • Software simulation recording and editing

  • LMS setup and management

DEVELOPMENT TOOLS​

  • Articulate 360 (Storyline, Rise)

  • Vyond, Camtasia

  • Video and sound editing software

  • Accessibility tools (PAC, Colour Analyser, NVDA, etc.)

  • LMS experience:

Thinkific​

Absorb

Saba

Articulate Online

Image by Lara Far

©2025 by Shari Cruz - Performance Improvement, Learning and Development Consultant

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